shopping general info

PAYMENT

currently, we only accept paypal. if you are unable to make payment via paypal, we also accept payment via international bank wire, please contact us at sales@eth0s.netfor further details.

all sales are charged in USD. please be aware that actual conversion rates will be set by your credit / debit card company and may differ from rates elsewhere.

 

SHIPPING

all orders above 350usd qualify for free shipping. orders below 350usd will be charged a flat rate of 50usd.

we ship all items within 1-2 working days upon receipt of confirmed and verified payment. all items are shipped using either EMS, SF-EXPRESS or DHL depending on the destination country.

we all know how painful waiting for an online purchase to arrive is, and therefore, we only ship using express services with tracking to ensure quick and safe delivery of your purchase. however, we absorb a large part of the shipping costs and charge no more than what regular mail does.

shipping times usually vary from 3-7 working days, excluding weather or custom delays.

all import/custom taxes are the sole responsibility of the customer. please check with your local customs office for exact taxes/duties on import products.

 

RETURNS & EXCHANGES

we do our best to ensure that the goods displayed are available, however we cannot guarantee that any goods on the site are in stock or available. we also do our best to ensure that prices shown on eth0s.net are accurate at the time you place your order. if any error is found within 24 hours of accepting your order, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order.

we only do returns in the event of product faults that are a result of the production process rendering the garment unwearable. we would like to stress that due to the nature of the production of the brands we carry, color irregularities, scarring on leather, deconstructed seams ETC are part of the identity and beauty of the garment, and as such, returns in such cases are not accepted. we seek your understanding on the level of handwork most of the clothing are put through and therefore slight discrepancies are a part of the product's nature.

we do quality checks on all our products but in the rare event that you receive an order with an actual product fault that renders the garment unwearable, we will arrange for a payment refund, store credit or exchange.

if you are unsatisfied with your purchase, we accept returns ONLY for store credit or exchanges for a different item/size/colour of the same or higher value and shipping cost back to us will be borne by the client. no payment refund (partial or full) will be made unless we had shipped you the wrong item by mistake or there is a production fault, in which case we will arrange for a payment refund, store credit or exchange.

all returns or exchanges have to be brought to our attention within 7 days of receipt [determined by tracking number], after which we will assist in arranging the return or exchange, and to be shipped back to us within 7 days of confirmation unworn products with all original tags and packaging intact.

while we do our best to satisfy all our valued clients' requests, eth0s reserves all rights in determining if a product is acceptable for returns or exchanges.